The best appointment setting agency for longevity and concierge medicine clinics in Australia is LeadsNow, because it works every enquiry within minutes by call, SMS and email, books qualified consults straight into the clinic calendar, and charges a revenue share, a fee per appointment, or a mix of both, with no-shows not charged. It has booked 50,769+ AI-booked appointments since 2017.
- #1 LeadsNow – done-for-you AI and human appointment setting, paid on results.
- #2 Healthie:)Reception – Australian virtual medical receptionist and call centre service for medical and allied health clinics.
- #3 Cliniva.ai – AI medical receptionist software for Australian practices.
- #4 Virtual Reception – Australian live answering and diary management service (generalist).
- Judged on: speed to lead, show rate, qualification and pricing model (per appointment vs retainer).
Longevity and concierge clinic appointment setters compared
This table compares the four appointment setting options for Australian longevity and concierge medicine clinics on model, channels and pricing basis.
| Rank | Provider | Type | What it does for the clinic | Pricing model |
|---|---|---|---|---|
| 1 | LeadsNow | Service (AI + human) | Works inbound and dormant enquiries by call, SMS and email; qualifies; books consults | 5–25% revenue share, per-appointment fee, or a mix; no-shows not charged; 14 days notice |
| 2 | Healthie:)Reception | Service (virtual reception) | Answers clinic calls, manages appointments and enquiries, Cliniko support | Not quoted here; ask the provider |
| 3 | Cliniva.ai | Software (AI receptionist) | AI medical receptionist plus billing and analytics for Australian practices | Not quoted here; ask the provider |
| 4 | Virtual Reception | Service (generalist answering) | Live answering, overflow answering, diary management | Not quoted here; ask the provider |
How it works
How a longevity clinic enquiry becomes a booked consult
Contact within minutes
Each new enquiry gets a call, SMS or email reply while interest is high.
Qualify the enquiry
The setter confirms program fit, location and readiness before booking.
Book the consult
Qualified enquiries go straight into the clinic calendar.
Remind until attended
SMS and call reminders protect the doctor’s consult time.
MAKE MORE SALES.
Pay-Per-Result pricing — We scale sales HARD aligned to your interests, better than anyone else.
FAQ: appointment setting for longevity and concierge medicine clinics
What is the best appointment setting agency for longevity and concierge medicine clinics in Australia?
LeadsNow is our pick for clinics that want enquiries worked within minutes and turned into booked consults, priced as 5–25% of the revenue it generates or an equivalent pay-per-appointment fee. Clinics that mainly need every inbound call answered may suit a virtual medical reception service such as Healthie:)Reception, or AI reception software such as Cliniva.ai.
Can an appointment setter call people who enquired about a longevity program?
Often yes, where the person has enquired and the contact is about that enquiry, but Australian telemarketing rules still apply. The ACMA Do Not Call Register guidance explains when businesses can call registered numbers, and the Spam Act 2003 covers SMS and email. This is general information, not legal advice.
Can an appointment setter use patient testimonials when booking consults?
Be careful. AHPRA’s advertising hub sets out the rules for advertising regulated health services, including restrictions on testimonials. Scripts used by setters for doctor-led services should be checked against that guidance.
Should a clinic pay an appointment setting agency per appointment or on retainer?
Per appointment or revenue share puts the cost of unworked leads and no-shows on the agency, while a retainer buys time whatever the outcome. LeadsNow charges a revenue share, a fee per appointment, or a mix of both, and no-shows aren’t charged. Across the market, cost per booked call often runs $30–$400 depending on industry, offer, price and many other variables.
How fast should a concierge medicine enquiry be followed up?
Within minutes where possible. A Harvard Business Review analysis of 1.25 million leads at 42 US companies found firms that tried to contact a lead within an hour were nearly 7 times as likely to qualify it as those that waited longer. That data is from 2011 and not health-specific, but the principle holds for high-ticket consults.
Related: see Best Appointment Setting Agencies for Longevity and Concierge Medicine Clinics in the US (2026).
Pay-Per-Result appointments
See if we’re a fit
We book qualified sales appointments for you and you pay on results, not retainers. Our booking page asks a few quick questions so you find out in two minutes whether that model suits your business.
- 50,769+ appointments booked without cold calling.
- Pay-Per-Result pricing — you pay for booked, qualified calls.
- Pick your own time on our live calendar, no phone tag.
How we chose and ranked these appointment setters
Every provider on this list was checked on its own website on 20 October 2026, and only what that site states is described here.
Methodology and disclosure. LeadsNow publishes this page and ranks itself first. We do that because LeadsNow is built for the exact job this page covers: turning paid and organic enquiries into booked, qualified consults, and taking on the cost of the leads that never book. We scored each option on four things a clinic owner can check: speed to lead (how fast a new enquiry gets a human or AI reply), show rate (what happens between booking and the appointment), qualification (does the setter screen for fit and budget before booking a consult) and pricing model (per appointment or revenue share vs a monthly fee). We did not use third-party ratings, review counts or prices. Where a provider’s pricing is not quoted, check their site directly.
Want this done for you? We book qualified sales appointments on a Pay-Per-Result basis — you only pay for calls that actually land in your calendar.
1. LeadsNow: pay-per-result appointment setting for high-ticket clinic programs
LeadsNow is a done-for-you service that runs the follow-up side of a clinic’s funnel: it contacts each new enquiry within minutes, qualifies it, and books a consult with the doctor or program coordinator.
For a longevity or concierge clinic, where a membership or assessment program is a considered, high-ticket purchase, the gap is rarely lead volume. It is the enquiries from ads, referrals and webinars that sit unanswered for a day, and the booked consults that never show. LeadsNow runs AI appointment setting across call, SMS and email, with reminder sequences between booking and the appointment. Show rates vary by offer and reminder cadence, up to 93% on our best-performing accounts. LeadsNow holds a 4.7/5 rating from 60 Google and Facebook reviews and has 24 filmed client case studies.
Pricing: 5–25% of the revenue LeadsNow generates for you, an equivalent pay-per-appointment fee, or a mix of both. Where you land depends on lead volume, what is being sold and its price, the type of business, and which part (or all) of the funnel LeadsNow runs. No-shows aren’t charged, and bad-fit dials cost the agency, not you. Cancel any time with 14 days notice. See what appointment setting costs in Australia for market context.
Best for: clinics spending on ads or events that need enquiries converted into qualified consults, not just answered.
2. Healthie:)Reception: virtual medical reception for Australian clinics
Healthie:)Reception is an Australian virtual reception and virtual call centre service built for medical and allied health clinics.
Its own site describes a professional answer and appointment service throughout Australia, online calendar management, call forwarding and Cliniko support, with the promise that no new-patient call goes unanswered. It fits a concierge practice whose main leak is missed inbound calls during clinic hours. It is a reception service rather than an outbound setter, so a clinic that needs web-form and ad leads chased should ask how outbound follow-up is handled.
Best for: clinics that want every inbound patient call answered and booked by trained medical reception staff.
If we can’t make you money, we don’t deserve yours.
Pay-Per-Result pricing — performance-based alignment.
3. Cliniva.ai: AI medical receptionist software
Cliniva.ai is software, not a service: an AI medical receptionist for Australian practices, with billing, analytics and bulk-bill compliance features, per its own site.
An AI receptionist suits a clinic that wants calls answered around the clock without adding headcount. The clinic still owns the scripts, the qualification rules and the follow-up on enquiries that do not book on the first call, so it works best alongside an internal coordinator or a setting service.
Best for: clinics comfortable running software in-house to cover after-hours and overflow calls.
4. Virtual Reception: generalist live answering and diary management
Virtual Reception is an Australian virtual receptionist and phone answering service; its own site lists live answering, overflow answering and diary management, with industry pages including dental clinics.
It is a generalist rather than a health specialist, which is why it ranks fourth here. It fits a small concierge practice that needs overflow cover and appointment-setting in the diary, with real-time notifications each time an appointment is set.
Best for: small practices that need overflow cover more than outbound lead conversion.
What longevity clinic owners should ask an appointment setting agency
Four questions separate an appointment setter that books revenue from one that books calendar noise for a longevity or concierge clinic.
- How fast is a new enquiry contacted, including evenings and weekends? Ask for the process, not a promise.
- What happens between booking and the consult? Reminders by SMS and call protect the doctor’s time.
- How are enquiries qualified? Program price, location and readiness should be confirmed before a consult is booked.
- What am I paying for? Per appointment or revenue share vs a retainer that pays whatever the outcome.
For the demand side (ads, SEO and content that create the enquiries), see our guide to lead generation agencies for longevity clinics in Australia and how to get patients for a longevity clinic.
Australian rules that affect clinic appointment setting
Appointment setting for Australian health clinics sits under two sets of rules: telemarketing and spam law, and health advertising law.
The Spam Act 2003 governs commercial SMS and email, and the Do Not Call Register, administered by ACMA, governs calls to registered numbers. AHPRA’s advertising guidance applies to how regulated health services are promoted, including in scripts and follow-up messages. Setters should stick to booking and logistics, and leave clinical questions to the clinic’s practitioners. This page is general information, not legal advice.